Return policy

Return Policy

At Nexora, we strive to ensure customer satisfaction. Please read our return policy carefully:

1. Faulty or Non-Working Devices

If your device is not working or is faulty:

Contact us at nexora.costumerservice@gmail.com with evidence of the issue (photos, videos, or a detailed description).

Once the issue is reviewed and approved by our team, we will cover the return shipping costs and send you a replacement device at no additional charge.

2. Change of Mind or No Longer Want the Item

If you no longer want the item:

You are responsible for the return shipping costs.

Please provide a valid tracking number for the return.

Once we receive the item in its original condition, we will issue a refund.

3. Additional Return Information

Return Window:

30 days

Return Paid By:

Buyer

Returns Policy Description:

Returns accepted within 7 days of delivery, except for non-returnable items.

Items must be unused and in original packaging.

Contact customer service for return authorization.

Customer is responsible for return shipping costs, unless due to our error.

Refunds issued within 7 days to the original payment method.